Refund & Return Policy for InSenseBotanicals.com
**Return Policy Amended due to Covid-19. See Below.
We here at In Sense Botanicals work hard to ensure that you are pleased with each and every purchase. We want you to know, that if you ever have any questions, issues, complaints, or concerns, we are here to listen. Anytime you feel that your order doesn’t live up to our standards or your own standards, please contact us by phone or email us and we will either replace or refund the product.
We think of each and every customer as a member of our close group of friends and family . . . who all have unique needs and concerns. We care deeply and will always try to make it right!
Our Return Policy
Return or Refund must be requested within three (3) days of delivery of the product. Our Policy is to only consider returns within the first 3 days of arrival of the product, but at the sole discretion of management we may extend that policy up to 30 days. This is to prevent abuse of our return system which was very frequent at times.
**DUE TO COVID-19 our policy has been modified. We can only accept returns if they meet the following conditions:
- If product is still factory sealed: It may be returned to us within 15 days of purchase. Store Credit will be given only after the package is received and inspected. In most cases, the customer is responsible for return shipping costs.
If opened, products may not be returned or refunded. However, at the discretion of management, we may offer a discount on a replacement order of the same or lesser value. A request of this nature must be submitted within 3 days of receiving the package. (The stricter policy was put into place due to excessive abuse of our satisfaction guarantee.)
Kratom Is a natural product and has normal variance. We cannot standardize the product. Employees have the right to notify you that you will no longer be eligible for our guarantee without prior notice. Note that replacement of product is limited to amount of product returned. (i.e. regardless of the original size of the order, we will weigh the returned amount and replace that same amount)
*WE RESERVE THE RIGHT TO REFUSE RETURNS OR EXCHANGES TO PEOPLE WHO ABUSE OUR POLICY*. (Our staff determines if this is happening).
Office Phone: 530-644-0456